Privacy Policy

Effective Date: 7/24/2025 

1. Introduction 

At Pepper Pout (“we,” “our,” “us”), your privacy isn’t an afterthought—it’s part of our ethos. We collect and process personal data to run our store, enhance your experience, and keep things secure. This policy explains what we collect, why we collect it, how we use it, and your rights. It applies when you shop with us, browse our site, subscribe to updates, or interact with us online. 

2. Information We Collect 

 

a. Information You Provide 

  • Name, email address, phone number 

  • Billing and shipping addresses 

  • Order history, payment details (processed securely via third-party platforms) 

  • Messages,  reviews, survey responses 

  • Phone number and SMS consent status when you opt in to receive text messages from us (e.g., via website pop-ups, checkout, or keyword opt-in)

 

b. Automatically Collected Information 

  • IP address, device type, browser version, operating system 

  • Site activity: pages visited, session timestamps, referring pages 

  • Cookies and similar technologies to track cart behavior, preferences, and performance 

  • The website uses cookies and browser-based tools to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS.

c. Information from Third Parties 

  • Social platforms (if you log in via Facebook, Instagram, etc.) 

  • Analytics and marketing platforms (e.g., Shopify, Google Analytics) 

  • Email and SMS marketing tools 

 

3. How We Use Your Information

  • To process and fulfill orders 

  • To communicate with you, including order updates and customer support 

  • To personalize your experience, including shade recommendations and promotions 

  • To improve our site based on behavior and feedback 

  • To detect and prevent fraud, enforce terms, and comply with legal requirements 

 

4. How We Share Information

We do not sell your personal information. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in data or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. We only share data when necessary: 

  • With service providers like shipping carriers, payment processors, and marketing tools 

  • When legally required or to protect our rights 

  • In the event of a business transfer, merger, or sale (we’ll notify you if that happens) 

 

5. Your Rights & Choices

 

a. SMS/Text Messaging Program

  • When you opt in to receive SMS or text messages from Pepper Pout, you consent to receive recurring automated marketing and transactional text messages at the phone number you provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
  • You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at hello@pepperpout.beauty.
  • We collect your phone number and SMS consent to send you promotional offers, order updates, cart reminders, and other communications related to your Pepper Pout experience. Your phone number and SMS consent data will be used solely for these purposes and will not be sold to or shared with third parties for their own marketing use.
  • We may collect and use approximate location data derived from your IP address, shipping address, or mobile device (if you have enabled location services) to send you location-relevant text messages, such as promotions tied to regional availability, local events, or shipping-related updates. We do not sell location data. You may disable location services on your device at any time through your device settings, though this will not affect SMS messages triggered by non-location data (e.g., cart activity or order status).

 

b. Depending on your location, you may have rights to: 

  • Access and correct your personal information 

  • Request deletion of your data (unless we’re legally required to keep it) 

  • Opt out of marketing emails at any time by clicking “unsubscribe” in any email, or opt out of SMS/text messages by replying STOP to any text message

  • Control cookies through your browser settings 

 

Residents of California, Virginia, and other states with privacy laws may have additional rights. We honor those where applicable. 

To exercise any rights, email us at hello@pepperpout.beauty. 

 

6. Cookies & Tracking Technologies

We use cookies and similar tools to: 

  • Remember your cart and site preferences 

  • Analyze how people use the site 

  • Deliver relevant ads or personalized content 

You can disable cookies in your browser settings, but some features may not work as intended. 

 

7. Data Security & Retention

We use SSL encryption, secure servers, and access controls to protect your info. 
We keep data only as long as necessary to fulfill orders, provide support, and meet legal obligations. When no longer needed, we delete or anonymize it. 

 

8. International Users

If you’re visiting from outside the U.S., your data may be processed in the U.S. or other countries with different data protection laws. By using our services, you consent to this transfer. 

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. If the changes are significant, we’ll update the effective date above and notify you via email or a banner on the site. 

 

10. Contact Us

Got questions or want to make a privacy request? Email us at: 
hello@pepperpout.beauty